Terms and Conditions

Guangzhou Dachen Culture Communication Co., Ltd. owns and operates wexqil. These terms apply to purchases made through wexqil.com.

1. Orders

By placing an order, the customer confirms that checkout information is accurate and that the selected payment method is authorized for use. We may review, decline, or cancel orders where reasonably necessary because of suspected fraud, failed payment, unavailable inventory, an incorrect price, technical error, legal restriction, or another legitimate operational reason.

2. Product Information

We seek to present product information accurately. Reasonable differences in color or appearance may result from screen settings, photography lighting, or manufacturing variation.

3. Prices and Charges

Applicable prices, discounts, shipping fees, taxes where relevant, and the final total are displayed during checkout before submission.

4. Payment

Payment options are shown at checkout. Fulfillment is subject to successful authorization and applicable security or fraud screening.

5. Processing

Orders are normally processed within 2–4 business days after payment confirmation. Peak periods, holidays, or promotional events may extend processing to 5 business days.

6. Shipping

Standard transit to supported United States destinations is generally estimated at 10–15 business days after dispatch. Shipping charges appear during checkout. Fulfillment may be handled through our facilities or designated partners.

7. Returns and Refunds

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy. Approved refunds are issued to the original payment method and are normally processed within 5–10 business days after receipt and inspection of the return.

8. Cancellation

Cancellation may be requested before fulfillment begins. We will make a reasonable effort to process eligible requests, but cancellation cannot be guaranteed after fulfillment or shipment begins. Successfully canceled pre-fulfillment orders are not charged a cancellation fee.

9. Order Problems

For damaged, defective, incorrect, incomplete, or materially misdescribed items, contact us with the order information and appropriate photographs or videos. Depending on the circumstances, a reasonable replacement, refund, or return arrangement will be provided.

10. Promotions

Promotions may carry eligibility rules, expiration dates, product limitations, or other conditions displayed with the relevant offer.

11. Errors and Availability

Genuine pricing, inventory, description, or technical errors may be corrected when found. If an error materially affects an existing order, an explanation and available resolution will be provided.

12. Consumer Rights

These terms do not exclude or restrict mandatory consumer rights that cannot lawfully be excluded or limited.