Shipping Policy

This policy describes order preparation, delivery estimates, tracking, shipping charges, and the handling of delivery concerns for purchases made through wexqil.com.

1. Processing Period

Following successful payment confirmation, orders are normally prepared within 2–4 business days. Processing may take up to 5 business days during holidays, promotional events, unusually high demand, or other peak periods. Processing and carrier transit are separate time periods.

2. United States Delivery Estimate

Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch. This estimate is not a guaranteed delivery date. Carrier operations, destination, customs procedures where applicable, weather, seasonal demand, and other transportation circumstances may affect arrival time.

3. Shipping Charges

Available shipping methods and their applicable charges are calculated and shown during checkout before the order is submitted.

4. Fulfillment Location

Orders may be dispatched from our facilities or designated fulfillment partners according to product location, inventory availability, and destination. The shipping origin may therefore be different from the company’s registered business address.

5. Tracking

Available tracking information is normally provided after dispatch by email or through the applicable order-tracking method. A reasonable period may be required before the carrier’s system displays tracking activity.

6. Delays

If tracking remains unchanged for an extended period or a parcel appears unusually delayed, email service@wexqil.com with the order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider.

7. Lost or Missing Parcels

If tracking indicates delivery but the package cannot be found, first check the mailbox, delivery area, reception desk, household members, neighbors, and carrier notices. Contact us if the parcel remains missing.

8. Address Accuracy

Customers must provide complete and accurate delivery information. Notify us promptly if an error is discovered. Changes cannot be guaranteed after fulfillment or shipping has started.

9. Split Shipments

An order may be divided into multiple parcels because of inventory availability or product location. Separate tracking details may be issued.