Return & Refund Policy

This policy covers returns, refunds, damaged products, incorrect or incomplete orders, and cancellation requests relating to wexqil purchases.

1. Return Period

Eligible products may be returned within 30 calendar days following confirmed delivery.

2. Standard Eligibility

A standard return should generally be unused, remain in its original condition, include its original components and accessories, retain the original packaging where reasonably possible, and be accompanied by proof of purchase or relevant order information.

3. Requesting Authorization

Email service@wexqil.com before shipping anything back. Include the order number, product involved, reason for the request, and photographs or videos where relevant.

4. Return Destination

After approval, customer service will provide the applicable return instructions and warehouse address. Do not send merchandise automatically to the company’s business registration address.

5. Return Shipping

For an eligible preference-based return, including a change of mind, the customer is generally responsible for return shipping. If the problem resulted from a damaged, defective, incorrect, incomplete, or materially misdescribed item, an appropriate solution will be provided without requiring the customer to bear additional costs caused by that error.

6. Inspection

Returned merchandise may be inspected after arrival to confirm that the applicable return requirements have been met.

7. Refund Processing

Eligible refunds are returned to the original payment method after the approved return is received and inspected. Our processing generally requires 5–10 business days. Financial institutions may require additional time to display the credit.

8. Damaged or Incorrect Orders

Contact us as soon as reasonably possible if an order is damaged, defective, incorrect, incomplete, or materially different from its description. Provide the order number and appropriate supporting images or video. After review, we may arrange a reasonable replacement, refund, or return solution.

9. Cancellations

Cancellation requests should be submitted promptly before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started. No cancellation fee applies when an order is successfully canceled before fulfillment.