FAQ
WEXQIL · HELP CENTER
Frequently Asked Questions
Who operates wexqil?
wexqil is owned and operated by Guangzhou Dachen Culture Communication Co., Ltd., located at Room B31, 506, No. 8 Jingang Avenue, Nansha Subdistrict, Nansha District, Guangzhou.
What products does wexqil sell?
The collection includes facial and lip care, scalp and hair care, hand and body care, bath products, scented candles, room and pillow mists, and ultrasonic aroma diffusers.
How long does processing take?
Orders are normally prepared within 2â4 business days after payment confirmation. Processing may take up to 5 business days during holidays, promotions, or unusually busy periods.
How long does United States delivery take?
Standard transit to supported United States destinations is generally estimated at 10â15 business days after dispatch.
How are shipping costs determined?
Available methods and charges are calculated and displayed at checkout before payment.
Where will my order be shipped from?
Depending on inventory and destination, fulfillment may take place through our facilities or designated partners. The shipping origin can differ from our registered address.
Will tracking be provided?
Available tracking details are normally sent after dispatch by email or through the applicable order-tracking method.
What should I do about a delayed or missing package?
Email service@wexqil.com with your order number. If tracking shows delivery, first check the mailbox, delivery area, reception, household members, neighbors, and carrier notices.
What is the return period?
Eligible items may be returned within 30 calendar days following confirmed delivery.
How do I request a return?
Email service@wexqil.com with the order number, product, reason, and relevant photographs or videos. Do not send products to the registered business address unless instructed.
Who pays for return shipping?
Customers generally pay return shipping for preference-based returns. When a problem is attributable to a product or fulfillment error, we provide an appropriate solution without imposing additional costs caused by that error.
When will an approved refund be processed?
Refund processing normally takes 5â10 business days after the approved return is received and inspected. The payment provider may need additional time.
Can an order be canceled?
Contact us promptly before fulfillment. Cancellation is not guaranteed once fulfillment begins. Successfully canceled pre-fulfillment orders have no cancellation fee.
How can I contact customer service?
Email service@wexqil.com or call 32418770, MondayâFriday, 9:00 AMâ6:00 PM Eastern Time.